ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review
نویسندگان
چکیده
منابع مشابه
ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review
In numerous studies, information and communications technology (ICT) has been shown to be an enabler of service innovations in human-centered service systems (HCSSs). The resulting findings, however, have not been presented in a systematic way. Therefore, we present an integrated and representative overview of the literature on ICT-enabled service innovation in HCSSs. To show the existing findi...
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ژورنال
عنوان ژورنال: SSRN Electronic Journal
سال: 2016
ISSN: 1556-5068
DOI: 10.2139/ssrn.3159136